How are banks managing the challenges of digital transformation? What do monetary establishments have to do as a way to make sure that new digital initiatives are aligned with buyer preferences and desires?
On this Streamly interview, Finovate Senior Analysis Analyst Julie Muhn sits down with Milton Santiago, International Head of Digital Options at Silicon Valley Financial institution. The 2 focus on the financial institution’s present digital transformation and the function of enabling applied sciences like AI in enhancing the client expertise, amongst different matters.
“What excites me essentially the most about what’s happening in our financial institution is the truth that we proceed to speculate, we proceed to focus actually on what our prospects have to develop their companies and to achieve success at quite a lot of life levels: be it at small inception the place perhaps it’s simply you and me as a startup to the place we now have gone by means of a number of rounds of funding, or we’re a big firm that can also be publicly traded. Our wants are being met by the identical monetary group, no matter our dimension.”
Silicon Valley Financial institution (SVB) serves lots of the most revolutionary firms and buyers on the earth. A division of First Residents Financial institution, SVB supplies industrial and personal banking providers to people and corporations in industries starting from expertise and healthcare to non-public fairness and enterprise capital. With 70% of the 2024 Forbes Cloud 100 amongst its prospects, SVB is headquartered in Santa Clara, California.
Milton Santiago has labored for Silicon Valley Financial institution for greater than six years and is at present International Head of Digital Companies. On this function, he’s chargeable for creating end-to-end omni-channel and API experiences and options for startup (Pre-Collection A) and mature firms, alike. Santiago can also be a veteran business speaker on matters together with safety and fraud, cell and rising funds, huge information, and innovation.
Photograph by Pixabay
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